FAQ
Learn how trials, plan selection, onboarding, document uploads, and resident access fit together.
You can do either. The homepage Start free trial button starts onboarding with the Starter plan as the default intended plan. The pricing page lets you choose a plan first, then sends you to onboarding with that selected plan attached. In both cases, the community starts in a 14-day trial. Paid plan limits apply after the subscription is activated.
The selected plan is saved as the community's intended plan during onboarding. That lets the app remember what you picked, but checkout is still separate. The trial begins first, and you can upgrade when you are ready.
Trial communities can upload up to 5 documents during onboarding. After a paid subscription becomes active, the document limit comes from the selected plan's configured document limit.
Start free trial is for creating or onboarding a new community workspace. Sign in is for users who already have an account. Signed-in admins go to the dashboard, while signed-in residents go directly to chat.
No. Residents join an existing community by invite or access code. Only HOA admins can onboard and manage a community workspace.
Yes. Residents use AskMyHOA in a browser, so they can ask questions from phones, tablets, laptops, and desktop computers.
The app accepts PDF and Word documents. PDFs with embedded text are processed directly. Scanned PDFs are processed through OCR so county-recorded image PDFs can still be indexed.
Each resident prompt that triggers a document-grounded AI response counts as one question. Admin and resident trial limits are tracked separately.
Admins can publish board-approved Q&A. When a resident asks a matching question, the official answer is served first so residents get consistent guidance.